Quality Policy
Macarthur Engineerings’ aim is to provide our customers with the latest worlds best practice standard ISO 9001:2000 in quality for:
- project management
- precision installation
- programme maintenance
The critical elements of our quality policy is to:
- Meet customer requirements
- Build special relationships with our customers
- Exceed customer expectations
- Motivate and train our employees to maximise the best technologies and equipment
- Make our customers more profitable
- Recognise that Macarthur Engineering and its customers are interdependent and a mutually beneficial relationship will enhance the ability of both to create value
To achieve this Macarthur Engineering will strive for world class performance in all that we do to continually improve all aspects of our business.
Top management realises that identifying, understanding and managing processes as a system contributes to the company’s effectiveness and efficiency by:
- Developing, implementing and maintaining quality systems based on the internationally recognized standard ISO 9001:2000
- Recognizing that responsibility and accountability for quality rests within all areas and employees of Macarthur Engineering
- Maintaining a culture of total employee involvement and teamwork in all facets of the business and recognizing that employee satisfaction directly relates to customer satisfaction
Quality and customer satisfaction can only be achieved with the total involvement, commitment and pride of all employees
The success in effectively implementing this quality policy will be measured by positive endorsement by our customers
Kevin O’Keefe, Managing Director